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Delivery and Return Conditions



Provided that the product/products you will send for exchange are unused, uncontaminated, and have not undergone any alterations, accessories, gifts, if any, parcels, if any, (undamaged) are received within 14 days at the latest (duration is 24 hours for evening dress products) on the back of the invoice that comes with the product. By filling out the form completely, you can send both copies of the invoices to the courier company (Yurtiçi Kargo) from which you received the delivery, with a counter payment. All shipping charges in exchange (except for campaign products) belong to our company.

Do not create a new order to make a change or do not request a product reservation by contacting our company by phone. However, if the product you have sent is available in our stocks, after the product you have sent is available in our stocks, it will be exchanged within 48 hours and sent to your address without any shipping fee. The product will be exchanged or refunded.

Changes or returns in our design and evening dress models will only be accepted if they are shipped on the same day.

When the product is exchanged and shipped, you will be informed via SMS that your product has been shipped.

NOTE:  If the product/products you have sent for exchange are past 14 days, used, have lost their salability feature, and the parcel (if any) is damaged. It will be sent back against payment.

If you want to send the product / products to be sent for exchange with a cargo company with which we are not contracted, you must pay the shipping cost. Otherwise, the product will not be accepted and will be returned to you.

In exchanges, the shipping fee belongs to us, except for the products with the campaign. For your second change requests, the shipping fee belongs to the buyer. After the second exchange, no change can be made and your refund will be processed.

Exchange Address :  Sanayi Mh. Sancakli Cad. Imar Sok No: 7/B Floor: 1 Gungoren / Istanbul 

E-MAIL: Phone: 0212 506 9210


The return period of the re-saleable product that you want to return for any reason is 14 days from the date you receive it.

Return process for evening dress products; It is only valid if the product is returned within the same day.

If the relevant periods are exceeded, the refund cannot be made.

Order cancellation is carried out if the order has not been shipped. Return conditions apply for orders that have been shipped.

If you have completed the return form on the back of your invoice with the product subject to return, both invoices, original box and packaging, and all accessories sent, if you have made your payment by money order or payment at the door, please in order to complete your return process quickly; By typing and signing the account information (name of the account holder, bank account number, bank name, branch name or code) and IBAN information belonging to you or a relative (in accordance with the Tax Procedure Law No. 385, the return form must be filled and signed in order for your refund to take place.) Via Sürat Kargo; You have to send it by fast cargo without paying the shipping fee, at the buyer's expense.

The cost of the returned product/products, from the moment the products reach our warehouse; by checking the compliance of the product with the return conditions; For orders taken with a credit card, the shipping fee is deducted and the remaining amount is returned to your credit card. However, if your shopping is made in installments, your bank will reflect the refund on your statement in installments. For the return transactions after the delivery of the products purchased with the option of payment at the door and after the price has been paid; The normal return procedures written above are valid, and in cases where the product does not have any defect, it is returned to you by deducting the Payment at the Door Service Fee and the shipping fee, deducting it from the total cost of the purchase. After the returned product/products arrive at our warehouse and are checked for compliance with the return conditions, the product price will be refunded.

Address : Sanayi Mh. Sancakli Cad. İmar Sok No: 7/B Floor: 1 Güngören / İstanbul
E-mail : 
Phone : 0 212 506 9210

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